In recent times, more individuals now pratice the hybrid work model as observed by most hotels in lagos, Nigeria.
Guest Expectations And The Services Offered By Hotels In Lagos, Nigeria
This shift has not only impacted the traditional office environment but has also influenced other industries, including the hospitality sector.
As remote work becomes more prevalent, the expectations of guests staying at hotels have changed. Let’s see how hybrid work is changing guest expectations and the services offered by hotels in lagos Nigeria.
Remote Work Trend
Remote work has become increasingly popular, allowing professionals to work from anywhere. This has led to a rise in digital nomadism and changed travel patterns.
Hotels are now seeing more guests who are looking for accommodation that meets their remote work needs. As a result, hotels are adapting their services to cater to these changing demands.
Enhanced Technology and Connectivity
Hotels are investing in technology to enhance the guest experience. This includes mobile check-in/check-out, keyless entry, and smart room features.
These technologies make the guest experience more convenient and cater to the needs of remote workers who require seamless connectivity.
Personalized Services
Guests are seeking more personalized experiences from their hotel stays. Hotels are responding by offering curated local experiences, personalized amenities, and tailored dining options. These personalized touches create a unique and memorable experience for guests.
Health and Wellness
The pandemic in 2019/2020 has increased awareness of health and wellness. Guests are now looking for hotels that prioritize their well-being.
Hotels are offering wellness amenities such as fitness centers, spa services, and healthy dining options. Additionally, hotels are implementing health and safety protocols to ensure the comfort and safety of their guests.
See Also: Scope of Medical Care in Nigerian Hotels
Improving Facilities Of Hotels In Lagos, Nigeria for Hybrid Work
Hotels used to be mainly for travelers on vacation or business trips, however, they are now becoming more flexible, offering amenities that cater to both work and leisure needs.
This change in hotel amenities is not just a response to current trends but also a strategic move to stay relevant.
One significant change is the addition of workspaces within hotels. They are now providing coworking spaces, private meeting rooms, and fast internet to meet the needs of remote workers.
These spaces are designed to be comfortable, conducive to work, and encourage collaboration.
They offer amenities like comfortable furniture, power outlets, and free refreshments. Some hotels are even partnering with coworking companies to give guests access to coworking spaces worldwide.
Hotels are also improving in-room amenities to cater to remote workers. They are adding features like spacious work desks, adjustable chairs, and advanced technology solutions.
Some hotels in lagos, Nigeria even now offer technology packages with printers, scanners, and video conferencing equipment upon request.
These improvements are aimed at creating a seamless transition between work and relaxation, allowing guests to be productive while enjoying the comforts of their hotel room.
Additionally, hotels in lagos, Nigeria are expanding their food and beverage options to meet the needs of remote workers. Along with traditional dining choices, hotels are introducing grab-and-go meals, healthy snacks, and coffee bars.
These options cater to guests working odd hours or on tight schedules. Some hotels are also offering meal delivery services from local restaurants, allowing guests to enjoy local cuisine without leaving the hotel.
Hotels are investing in digital solutions that enable guests to check-in and check-out online, request room service, and communicate with hotel staff via mobile apps.
These digital upgrades provide guests in hotels in lagos, Nigeria with a seamless and contactless experience, which is particularly important in today’s health-conscious climate.
By offering a mix of work and leisure amenities, hotels in lagos, Nigeria are positioning themselves as attractive options for hybrid workers seeking a comfortable and productive environment.
As hybrid work becomes more prevalent, we can expect more improvements in hotel amenities to cater to this growing segment of travelers.
See Also: Hotel Websites in Year 2023
Growth of Extended Stays In Hotels and Adaptable Booking Options for Hybrid Workers
One of the key trends that has emerged from this shift is the increase in flexible accommodation options, such as extended stays and flexible booking arrangements.
The Appeal of Flexible Accommodation
A key reason behind the rise in flexible accommodation options is the desire for a more adaptable lifestyle.
Hybrid workers often value the freedom to choose where they live and work, and flexible accommodation options enable them to do just that.
By offering extended stays and flexible booking arrangements, hotels and other accommodation providers can cater to this growing group of travelers.
Extended Stays
One noticeable trend in the hospitality industry in Nigeria is the increase in extended stays. Many hybrid workers are opting to stay in one place for a longer period, often for weeks or even months at a time.
This has led to a greater demand for accommodation that offers the comforts of home, such as fully equipped kitchens, separate living areas, and fast internet access.
Flexible Booking Options
In addition to extended stays, remote workers also value flexibility when it comes to booking accommodation.
Flexible booking options, such as the ability to change or cancel reservations with minimal penalties, are highly valued by this group of travelers.
This flexibility allows them to adjust their travel plans to fit their work commitments and personal preferences.
The growth of hybrid work has changed the way we think about travel and accommodation.
Flexible accommodation options, including extended stays and flexible booking arrangements, are becoming increasingly popular among remote workers.
This trend is likely to continue in the future, presenting both challenges and opportunities for the hospitality industry.
By knowing the needs of hybrid workers and adapting accordingly, hotels and other accommodation providers can be successful in this new era of work and travel.
See Also: Scope of Medical Care in Nigerian Hotels
Steps To Improve Guest Experience Of Hotels In Lagos Nigeria To Meet Hybrid Work Requirements
Let’s see how hotels in lagos, Nigeria can create a smooth and personalized experience for guests while accommodating the increasing number of hybrid workers.
1. Create Digital Check-ins and Check-outs
A noticeable change due to technology is the move towards contactless check-in and check-out processes.
Hotels in lagos Nigeria should use mobile apps and self-service kiosks to make these processes quicker and more efficient. This not only reduces waiting times but also lowers physical contact, making guests feel safer.
2. Create Smart Room Features
Hotels in Lagos Nigeria should add smart features to rooms to improve guest comfort and convenience. These include smart thermostats and lighting controls, as well as voice-activated assistants.
These features allow guests to personalize their room environment according to their preferences. Some hotels are can even try out smart mirrors that provide information about the weather, local attractions, and more.
3. Provide Fast Internet and Connectivity
With more people working remotely, hotels in lagos Nigeria should upgrade their internet to provide fast, reliable connectivity.
This is important for hybrid workers who need to attend video calls, download large files, and stay connected to work networks. Some hotels are also offering dedicated co-working spaces with high-speed internet for remote workers.
4. Improving Virtual Concierge Services
Hotels in lagos Nigeria should offer virtual concierge services, allowing guests to access information and request services through mobile apps or in-room tablets.
This includes ordering room service, booking spa appointments, or arranging transportation. Virtual concierge services improve guest convenience and reduce the need for face-to-face interactions.
5. Personalized Experiences through Data Analysis
Hotels are should use data analysis to offer personalized experiences. By analyzing guest preferences and behavior, hotels can suggest personalized dining options, entertainment, and activities.
This improves the guest experience and helps hotels increase revenue through targeted marketing.
6. Improve Security and Privacy
Digital improvement also calls improved security and privacy in hotels. Hotels should use advanced technology like biometric authentication and smart locks to enhance security.
They should also implement strong data protection measures to protect guest information and comply with privacy regulations.
See Also: The Mix: Corporate Travellers and Hotel Workspaces
Article Conclusion
In conclusion,the rise of hybrid work models, has significantly influenced the hospitality sector in Lagos, Nigeria. Hotels are adapting to meet the growing needs of guests, particularly remote workers, by offering enhanced services and facilities.
The shift to remote work has led to changes in guest expectations, with a focus on technology, connectivity, personalized experiences, and health and wellness amenities. Hotels are investing in technologies like mobile check-in/check-out and smart room features to improve guest convenience.
Additionally, hotels are expanding their facilities to cater to remote workers, offering coworking spaces, private meeting rooms, and fast internet. These improvements aim to create a seamless work environment within the hotel.
Flexible accommodation options, such as extended stays and flexible booking arrangements, are also becoming more popular among remote workers. Hotels are adapting to provide these options to cater to the changing needs of guests.
Overall, hotels in Lagos, Nigeria, are embracing the shift towards hybrid work and are continuously improving their services to meet the needs of this growing segment of travelers.
By knowing the needs of remote workers and adapting accordingly, hotels can create a comfortable and productive environment for guests.
The Wheatbaker is Lagos’s most iconic hotel. The amazing, art inspired boutique hotel, has fashioned the “art of hospitality” for over a decade.